Terms and Conditions
Terms and Conditions
Booking and Reservation:
- All reservations are subject to availability.
- To secure a booking, guests must provide valid personal information and payment details.
- Guests must be of legal age to make a reservation and stay on the premises.
Payment:
- Payment is due at the time of booking unless otherwise specified.
- We accept credit cards and cash.
- Prices are inclusive of all applicable taxes.
Check-In/Check-Out:
- Check-in time is between 3:00 PM and 6:00 PM, and check-out time is at 11:00 AM.
- Early check-in and late check-out are subject to availability and may incur additional charges.
Cancellation and Refund:
- Cancellations made fifteen days or more prior to the scheduled arrival date are eligible for a full refund.
- 100% refund within 15 days before arrival, 75% refund within 10 days prior to arrival, 50% refund within 3 days before arrival, and 0% refund before 3 days prior to arrival.
- Cancellations made within seven days of the scheduled arrival date will be charged the booking amount.
- No-shows and early departures are non-refundable.
Guest Responsibility:
- Guests are responsible for any damage caused to hostel property during their stay.
- Illegal activities, including but not limited to drug use, are strictly prohibited.
- Hostel management reserves the right to evict guests who violate house rules without refund.
Liability:
- The hostel is not responsible for loss, theft, or damage to guests’ personal belongings.
- Guests are encouraged to secure their valuables in provided lockers.
Changes to Reservation:
- Changes to reservation dates are subject to availability and may incur additional charges.
- Any changes must be requested in writing and confirmed by hostel management.
General Policies:
- Smoking is strictly prohibited inside the hostel premises.
- Pets are not allowed unless otherwise specified.
- Quiet hours are observed from 10:00 PM to 6:00 AM.
Privacy Policy:
- Guest information is collected for the sole purpose of completing reservations and ensuring a personalized experience.
- Information will not be shared with third parties without the guest’s explicit consent.
By confirming a reservation at La Hamaca Hostel, guests acknowledge that they have read, understood, and agreed to abide by these terms and conditions.