Terms and Conditions

Terms and Conditions

  1. Booking and Reservation:

    • All reservations are subject to availability.
    • To secure a booking, guests must provide valid personal information and payment details.
    • Guests must be of legal age to make a reservation and stay on the premises.
  2. Payment:

    • Payment is due at the time of booking unless otherwise specified.
    • We accept credit cards and cash.
    • Prices are inclusive of all applicable taxes.
  3. Check-In/Check-Out:

    • Check-in time is between 3:00 PM and 6:00 PM, and check-out time is at 11:00 AM.
    • Early check-in and late check-out are subject to availability and may incur additional charges.
  4. Cancellation and Refund:

    • Cancellations made fifteen days or more prior to the scheduled arrival date are eligible for a full refund.
    • 100% refund within 15 days before arrival, 75% refund within 10 days prior to arrival, 50% refund within 3 days before arrival, and 0% refund before 3 days prior to arrival.
    • Cancellations made within seven days of the scheduled arrival date will be charged the booking amount.
    • No-shows and early departures are non-refundable.
  5. Guest Responsibility:

    • Guests are responsible for any damage caused to hostel property during their stay.
    • Illegal activities, including but not limited to drug use, are strictly prohibited.
    • Hostel management reserves the right to evict guests who violate house rules without refund.
  6. Liability:

    • The hostel is not responsible for loss, theft, or damage to guests’ personal belongings.
    • Guests are encouraged to secure their valuables in provided lockers.
  7. Changes to Reservation:

    • Changes to reservation dates are subject to availability and may incur additional charges.
    • Any changes must be requested in writing and confirmed by hostel management.
  8. General Policies:

    • Smoking is strictly prohibited inside the hostel premises.
    • Pets are not allowed unless otherwise specified.
    • Quiet hours are observed from 10:00 PM to 6:00 AM.
  9. Privacy Policy:

    • Guest information is collected for the sole purpose of completing reservations and ensuring a personalized experience.
    • Information will not be shared with third parties without the guest’s explicit consent.

By confirming a reservation at La Hamaca Hostel, guests acknowledge that they have read, understood, and agreed to abide by these terms and conditions.

× Let's chat on Whatsapp